Frequently Asked Questions

general FAQs

Teach9 is a UK-based start-up that aims to connect tutors, students and families through a range of tech-supported educational applications. It allows tutors to deliver individualised and personalised lessons from the comfort of their homes.

student FAQs

Fill in your details on the sign up form (https://www.teach9.info/login) as a student and complete your registration. Once you have completed this, we will get back to you within 1-2 working days and invite you onboard as a student. After that, you just complete your student profile and you’ll be ready to start learning!

On the Dashboard from the navigation bar, you scroll down to the profile section where you can update or edit your personal details.

If a tutor is online at that moment, you can directly take an on-spot lesson from him/her.

You book a class in advance on the day, time and duration of your choice.

On the Dashboard from the navigation bar, you select the grade and subject you need help in, then select the option of QuickFix. A list of online tutors will appear according to your search criteria.

On the Dashboard from the navigation bar, you select the grade and subject you need help in, then select the option of Surgery. A list of tutors will appear according to your search criteria.

When choosing your tutor, you will find an option View Tutor. This will open his/her tutor profile showing information about the tutor, university attended, degree attained, student-rated reviews as well as teacher statistics.

When choosing your tutor, you will find an option Send Message. This will allow you to send an instant message to the tutor regarding any questions you have.

When choosing your tutor, you will find an option Add to Favourites. This allows you to put your most frequently-needed tutor under the section My Tutor in your Dashboard.

When you have chosen your tutor, an option of Schedule a Lesson will be shown. After selecting the option, a pop-up will show and let you book a lesson in advance. <br> For this, you will need to enter the grade and subject you need help in, the date and time of the lesson you want to schedule, the duration of the lesson and any study material you want to upload (optional). <br> After this, a request will be sent to the tutor.

On the Dashboard from the navigation bar, select Lessons and three types of lessons will appear: Scheduled, Resumable and Completed.

Scheduled Lessons show the date and time of the lesson, the booked duration, and the level, subject and teacher chosen.

Click Cancel under the Scheduled Lesson bar to cancel the scheduled lesson with your tutor.

Click Action under the Scheduled Lesson bar to start the lesson with your tutor.

Resumable Lessons are those that were stopped midway and were, mutually agreed, to be completed at a later time. In addition to the options that Scheduled has, Resumable also allows you to download and playback complete lessons.

Completed Lesson shows the lesson you have taken has finished. This has all the features that Resume-able has.

On the Dashboard from the navigation bar, you will click on Learning Summary. This will show a calendar view of all your scheduled, resumable and completed lessons.

The different colors show the different types of lessons. Brown shows dates of Scheduled and Resumable lessons. Red shows Cancelled lessons. Green shows Completed lessons.

These are answers to your difficult subject questions from experienced tutors or other knowledgeable students.

tutor FAQs

Parents and students send requests for help to your Teach9 inbox. Depending on your availability, you can respond accordingly to them. After a date and time has been set, the parents or students will book a short session to let everyone introduce themselves. The parents/students will lay down the tuition requirements and all that is expected of you. After this, the parents/students book online lessons at the mutually agreed date and time. You will finally conduct your lesson and will be paid for the time you spend teaching.

Fill in your details on the sign up form (https://www.teach9.info/login) as a tutor and complete your registration details. Once you have completed this, we will get back to you within 2-3 working days for the next step of the recruitment stage. You will have to complete a short online test and if you pass, you will be invited to a 10 minute in-person interview with a member of the team. Once you pass the interview, you will gain access to your tutor profile where you need to complete some formal requirements and once these are approved from us, you will be ready to start teaching!

Teach9 recruits students who are studying or who have graduated from top UK Universities and have achieved high grades at school level. Besides that, we also look for passionate, articulate and motivated individuals to join our growing team of tutors.

While previous tutoring experience is definitely useful, it is not mandatory for tutoring with Teach9. A vital requirement is to demonstrate your suitability for the role, passion and expertise in your subject area, excellent one-on-one communication and the ability to relate to different students.

Our interviewers ensure tutors are have strong communication skills and can articulate concepts well. We will ask you to explain a sample question/concept in your subject field as well as a few more general questions related to tutoring. We will also run through how Teach9 works and answer any questions you may have.

You can tutor 9 subjects: Accounting, Biology, Business, Chemistry, Economics, English, Maths, Physics and General Science.

We have three grade levels: Primary Level, GCSE Level and A Level. You may feel free to choose whichever level to tutor, even multiple levels at the same time.

You need a stable internet connection, webcam and earphones with working microphone. For mathematics or science subjects, you will need a writing tablet to conduct your online lessons.

You can edit your personal details from your tutor account at any time.

When you are busy, you simply set yourself as unavailable by going offline.

On the Dashboard from the navigation bar, you can view the Total hours you have taught students, the Total Earnings you have earned with respect to the hours taught, and Next Payroll option which shows how much money has been cleared.

Once you have agreed on a time with a parent, they will send you a booking request to which you will accept as soon as possible. Once you have accepted the request, the parent will be notified. You will then enter the online lesson a couple of minutes before it is due to start.

Log on to your Teach9 account. When you are logged in, students will see you as Online. Any student who needs immediate help will directly ring you. You will receive a bell which you can choose to accept or decline.

On the Dashboard from the navigation bar, you will see a list of all your regular students who take lessons from you. These are automatically put under the My Top Students section.

On the Dashboard from the navigation bar, select My Teaching Calendar from the Notifications tab. This will show a calendar view of all your scheduled, resumable and completed lessons.

The Brown shows the Scheduled and Resumable lessons dates. The Red shows Cancelled lessons. The Green shows Completed lessons.

payments FAQs

On the Dashboard from the navigation bar, select My Wallet. This will show you your Current Balance i.e. how much money you have left in your wallet to spend on lessons.

On the Dashboard from the navigation bar, select Add funds. Two options will appear: Paypal and Worldpay. Then add your Bank Account details and the amount you want loaded into your wallet.

On the Dashboard from the navigation bar, click on Wallet. You will see your Payment Status Key tab on the left.

Green represents earnings that have been delivered to your wallet and you have cashed out. Yellow represents the hours that you have taught and that have been transferred to your wallet. Grey represents the money that is going to be transferred to your wallet, but has not been yet.