Personalised tutoring from quality tutors at affordable prices. Better results achieved through our premium quality online tutoring.

Introduction

• The Teach9 website (the Site) is owned and operated by Teach9 Limited a company registered in England and Wales with company number 10561173, registered office at Unit 2 Etongate, 110 Windsor Road, Slough, SL1 2JA (Teach9, we, us). By using the Site you agree to be bound by these terms of use (the Terms) together with the privacy and cookie policy accessible in the Site (the Privacy & Cookie Policy). These Terms and the Privacy & Cookie Policy affect your legal rights and obligations so please read them carefully. If you do not agree to be bound by these Terms and/or the Privacy Policy, do not use the Site. If you have any questions, you can contact us by email at info@teach9.co.uk.
• We reserve the right to update these Terms from time to time at our discretion. We may do so for technical or legal reasons, or because the needs of our business have changed. You agree that if you do not accept any amendment to our Terms then you shall immediately stop accessing and/or using the Site. Updated Terms will be effective as soon as they are accessible. You are responsible for regularly reviewing these Terms so that you are aware of any changes to them.
• The Site operates as a platform to allow tutors to provide online tutoring services to students. Teach9 does not itself provide tutoring services, or materials relating to tutoring services. We also enable the payment by students to tutors and associated services relating to billing and dispute resolution.

Definitions

• In these Terms, the following words have the following meanings:

  Application Form: the Teach9 application form completed by the Tutor.

  Client: a client booking a Session on the Website either for themselves, or for a Student.

  Commission: amount to be deducted from the Fee received from the Client.

  Fees: the fees due from the Client for the Tutoring Services described here.

  Session: each session for Tutoring Services agreed between a Tutor and the Client, whether a Quick Fix or a Surgery session.

  Student: individual receiving the Tutoring Services.

  Terms: these terms and conditions.

  Tutor: the person that provides the Tutoring Services.

  Tutoring Services:the tutoring services that are purchased and provided through Teach9.

  Site:the Teach9 website.

  Site Content:all materials on the Site, including all information, data, text, images, recordings and software.

  You:any user of the Site, including a Tutor, Client and/or Student.

• In these Terms (a) headings are for convenience only and do not affect interpretation; (b) words in the singular include the plural; and (c) including means including but not limited to.

Registering and communicating on the Site

• When you register with the Site you will create a username and password. You are responsible for keeping your username and password confidential and you are responsible for any activity under your Teach9 account. Please take precautions to protect your password and contact us immediately by email at info@teach9.co.uk if you believe there has been any unauthorised use of your Teach9 account.
• When you use the Site you must comply with all applicable laws. In particular, but without limitation, you agree not to try to gain unauthorised access to the Site or any networks, servers or computer systems connected to the Site and/or reproduce, redistribute, sell, create derivative works from, decompile, reverse engineer, or disassemble all or part of the Site save to the extent expressly permitted by law not capable of lawful exclusion.
• All contact between a Tutor and a Client and/or Student must take place through the Site. If a Tutor, Client and/or Student is found to have communicated outside of the Site in order to circumvent the payment of Fees, then the Teach9 account of the Tutor, Client and/or Student shall be immediately terminated, and Teach9 reserves all rights and remedies available to it, including the right to claim damages for breach.

Applying to Register as Tutor

• If you wish to apply to become a Tutor on the Site, you must (a) be at least 18 years old and legally capable of entering into a contract; (b) be experienced and qualified to provide the Tutoring Services that you wish to provide; (c) be legally entitled to work in the country on which you are offering tutoring services (d) operate on a self-employed basis; and (e) not be prevented from working with children and not be listed anywhere in the world on a list of individuals who are barred from working with children or with vulnerable adults. At our request, you shall provide evidence of your compliance with this Condition 1.
• You cannot register more than one Teach9 account. You should complete the Application Form, and submit it to us for our review. We may, at our discretion, conduct with you a telephone interview, a video interview and/or a face-to-face interview to determine your suitability to be a Tutor on the Site.
• All contact between a Tutor and a Client and/or Student must take place through the Site. If a Tutor, Client and/or Student is found to have communicated outside of the Site in order to circumvent the payment of Fees, then the Teach9 account of the Tutor, Client and/or Student shall be immediately terminated, and Teach9 reserves all rights and remedies available to it, including the right to claim damages for breach.
• Without prejudice to the provisions of Condition 4.3, you warrant and represent that at the time of submission to Teach9, all of the information in the Application Form is accurate and complete, and you shall immediately notify us if any of the information in the Application Form changes at any time. Tutors must keep their DBS certificate up-to-date and notify Teach9 immediately if they fail for any reason to do so. Notwithstanding the obligations in this Condition 4.4, you shall immediately notify us at info@teach9.co.uk if any activity or event takes place that may prevent you from working with children.
• Tutors acknowledge that TEACH9 is a trade mark, and you may not use or reproduce the mark without our prior written consent.
• Tutors shall treat all personal data relating to a Student as confidential and secure, and not share such personal data with any third party, or use such personal data for any purpose except to provide the Tutoring Services. Tutors shall take appropriate security measures (including physical, electronic and procedural measures) to help safeguard such personal data from unauthorized access, loss and disclosure.

Tutoring Services

• There are two Sessions that can be provided through the Site. Quick Fix sessions follow a question and answer format and are charged by the minute, subject to a minimum Fee of 15 minutes. Surgery sessions are more traditional lessons booked and paid by the hour.
• In relation to all Sessions, the Tutor agrees to (a) provide at the Tutor’s own cost all appropriate materials, including connection, computer, headset, microphone and appropriate teaching materials and aids; (b) ensure that the Tutor’s system operates with the latest available version of security software to protect against the transmission of viruses and malware; (c) provide the Tutoring Services at the time booked unless otherwise agreed; (d) provide the Tutoring Services with reasonable skill and care and to the best of the Tutor’s ability; (e) immediately notify Teach9 if the Tutor becomes incapacitated in any way or is otherwise unable at any time to provide the Tutoring Services; and (f) comply with our safeguarding policy provided to it.
• Tutors should act professionally at all times in their interactions with Students, and in particular should not complete course work or homework for a Student.

Client/Student Obligations

• Students must be at least 18 years old to book a Session on the Site themselves. Otherwise, the Student must be represented by a parent or legal guardian who can consent for the Student to receive Tutoring Services.
• A Client cannot make a booking unless they have sufficient funds to pay for the Session in their Teach9 account.
• In relation to all Sessions, the Student agrees to (a) provide at the Student’s own cost all appropriate materials, including connection, computer, headset, microphone and appropriate teaching materials and aids; (b) ensure that the Student’s system operates with the latest available version of security software to protect against the transmission of viruses and malware; and (c) attend the Tutoring Services at the time booked unless otherwise agreed.
• On completion of a Session, the Client will be invited to rate the Session through a star system. All ratings must be honest and truthful.
• Clients have up to 7 days to raise a dispute in relation to the provision of the Tutoring Services for that Session. The Tutor, Client and Student each agree to cooperate fully with Teach9 in resolving any such dispute. Teach9 shall take reasonable care in determining the outcome of a dispute, and if appropriate, shall refund all or part of the Fee deducted from the Client’s account in respect of such Session. Teach9 shall use reasonable endeavours to resolve a dispute within 3 working days, and Teach9’s decision in relation to a dispute shall be final.

Site Communications and Availability

• All communications between the Tutor and the Client, including feedback after a Session, must be fair, honest and appropriate in the context of the Tutor/Client relationship. In particular, you warrant and represent that your communications shall not include content that (a) is defamatory, obscene or offensive; (b) is in breach of applicable laws; (c) harasses another user; (d) involves the transmission of junk mail or spam; (e) engages in commercial activities not relating to Tutoring Services; (f) is inciting hatred of any sort; and/or (g) contains any virus or malicious code.
• We will use reasonable endeavours to maintain and make available to you the Site available at all times. However, there may be occasions when access to the Site may be interrupted, including for scheduled maintenance or upgrades, for emergency repairs, or due to failure of telecommunications links and/or equipment. We shall use our endeavours to notify all users of any scheduled maintenance or upgrades by posting a notice on the Site, and to schedule such maintenance and upgrades outside of normal working hours. However, you agree that we have no liability to you for such interruptions.
• You further agree that from time to time, there may be delays on communications through the Site and/or break-up in sound or images. Again, we shall have no liability for such delays or break ups.
• For the avoidance of doubt, we shall also not be liable if you are unable to access the Site for any reason within your control, including your failure to use appropriate equipment or insufficient bandwidth.

Fees and Payment

• The Tutor is self-employed (or the local equivalent) and is not an employee of T Teach9. The Tutor is responsible for making appropriate PAYE deductions for tax and national insurance contributions (or their local equivalent) and the Tutor shall indemnify Teach9 (on a full indemnity basis) in respect of any claims or demands which may be made by the relevant authorities against Teach9 in respect of income tax and national insurance contributions (or their local equivalent) relating to the provisions of the Tutoring Services, including any interest or penalties and any costs or expenses we incur in relation to the claim.
• On completion of a Session, the Fee will be deducted from the Client’s Teach9 account.
• Within 5 days of the end of each calendar month or two week period as agreed with the Tutor, we shall pay to the Tutor the Fee less our Commission, for all Tutoring Services carried out by the Tutor during the previous month or two week period as the case may be, provided that the Clients have paid all Fees due to us for such Sessions, and have not raised any dispute in respect of the Tutoring Services.
• The Tutor shall not request that a Student and/or Client pays any sums to the Tutor directly for the provision of Tutoring Services, and each party shall promptly report to Teach9 any suggestion by another party to do so. If a Tutor, Client and/or Student is found to have breached this Condition 8.4, then the Teach9 account of the Tutor, Client and/or Student may be immediately terminated, and Teach9 reserves all rights and remedies available to it, including claiming damages for such breach.
• If we fail to pay any sums properly due within 30 days of the due date, the Tutor shall be entitled to charge interest on any overdue sums, accruing from the due date up to the date of actual payment at the rate of 1% above the base rate of the Bank of England.
• No Fees are due from a Student or to a Tutor (a) in respect of a Tutor’s failure to provide Tutoring Services following a booking; (b) following a dispute raised by a Student within 7 days of the Session, provided that Teach9 determines that the dispute is justified in all of the circumstances.
• The payment processing services on the Site are provided by PayPal and WorldPay and are subject to such third parties terms of use. As a condition of Teach9 enabling payment processing services, you agree to provide Teach9 accurate and complete information, and you authorise Teach9 to share it and transaction information related to your use of the payment processing services provided by the third party payment provider.

Cancellations and Postponements

• A Client may cancel a Session provided that the Client notifies the Tutor through the Site and subject to the following cancellation fees for Surgery Sessions: (a) no Fee is due on at least 24 hours’ notice; (b) 50% of the Fee is due on between 24 and 12 hours’ notice; and (c) 100% of the Fee is due on fewer than 12 hours’ notice. There is no Fee due on cancellation of a Quick Fix Session.
• If the Student fails to attend a Session, the full Fee shall be due from the Client for the Session in question and accordingly deducted from the Client’s Teach9 account.
• If a Tutor wishes to postpone a Session once booked, the Tutor shall promptly (and in any event on at least 2 hours notice) notify the Client, and use reasonable endeavours to re-schedule the Session. If the Tutor is unable to give the Client 2 hours’ notice, the Tutor must immediately notify Teach9. If the Tutor repeatedly cancels, postpones or otherwise fails to provide Tutoring Services in accordance with a booking, then Teach9 reserves the right to request that the Tutor provides a Session to the Client at no cost and/or terminate the Tutor’s account.

Disclaimer – Your attention is particularly drawn to these provisions

• Students and Clients agree that whilst Teach9 uses all reasonable endeavours to verify the information provided by Tutors, Teach9 has no liability for any errors or omissions in such information and/or for the Tutoring Services provided by the Tutor. Furthermore, we do not warrant that any Tutor will be booked to provide Tutoring Services or that a Student will find an appropriate Tutor as a result of registering at the Site.
• Our liability to a Client in respect of any failure by a Tutor to provide the Tutoring Services in a Session as requested is to raise a dispute, and receive a refund or not be required to pay for such Session as the case may be. We are not liable for any disappointment or inconvenience caused by the Tutor’s acts or omissions.
• Subject to Condition 10.5, Teach9 shall in no circumstances be liable to any user of the Site in contract, tort (including negligence) or otherwise for any loss of profit, anticipated profits, business, data, opportunity, revenue, goodwill, or reputation arising from your use of the Site and/or for any consequential, special or incidental loss or damage (whether or not advised of the possibility of the same).
• Subject to Condition 10.5, Teach9’s maximum liability to a Tutor or Client whether in contract, tort or otherwise shall in no circumstances exceed the total Fees earned by the Tutor or paid by the Client as the case may be in the six (6) months preceding the date on which the liability arose.
• Nothing in these Terms shall be construed as excluding or limiting our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation or for any other liability that cannot be excluded by English law.

Intellectual Property Rights

• The copyright in all Site Content is owned by or licensed to Teach9. All rights are reserved. You can view, print or download extracts of the Content for your own use but you cannot otherwise copy, edit, vary, reproduce, publish, display, distribute, store, transmit, commercially exploit, disseminate in any form whatsoever or use the Site Content without our permission.
• The Tutor acknowledges and agrees that Teach9 shall be entitled to record the Session, and retain such recording for its own purposes, including to resolve a dispute. Accordingly, the Tutor hereby (a) waives all rights it might have in relation to such recording, including performance and moral rights; and (b) grants to Teach9 the right to record the Session, including all films, images and other materials included within the Session by the Tutor.
• The Tutor warrants that it has the right to include any films, images and other materials that it may use in a Session, and that the reproduction on the Site and within any recording made by Teach9 will not infringe any third party rights including copyrights, rights of privacy or rights of publicity. All such films, images and other materials shall be up-to-date and accurate, comply with all applicable laws and represent good teaching practices.

Termination or Suspension

• We reserve the right to suspend or terminate a Client and a Tutor’s Teach9 account at any time and for any reason without liability, including (a) if any information that you provide to us is not true or we cannot verify or authenticate any such information; (b) you are convicted of a criminal offence or act in any way that may bring Teach9 into disrepute; (c) after a one (1) month continuous period of inactivity; and/or (d) if we receive frequent complaints or disputes are frequently raised in relation to your activities on the Site.
• Following termination by us of your Teach9 account you must cease to use the Site and you must not re-register as a Tutor or Client on the Site on under any other name.
• A Client or a Tutor may contact us at any time to terminate their Teach9 account, and provided there are no outstanding sums due or payable, we shall delete the account within 10 days of receipt of such a notice.

General

• These Terms and the Privacy & Cookie Policy (as amended from time to time) constitute the entire agreement relating to your use of the Site.
• If any provision of these Terms is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision shall be construed, as nearly as possible, to reflect the intentions of the parties and all other provisions shall remain in full force and effect.
• Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
• We may assign or otherwise transfer our rights and obligations in terms of these Terms to third parties.
• If you have any complaint or wish to raise a dispute under these Terms or otherwise in relation to the Site Content please follow this link http://ec.europa.eu/odr.

Governing Law & Jurisdiction

• These Terms shall be governed by and construed in accordance with English law and you agree to submit to the exclusive jurisdiction of the English Courts.

Introduction

• The Teach9 website (the Site) is owned and operated by Teach9 Limited a company registered in England and Wales with company number 10561173, registered office at Unit 2 Etongate, 110 Windsor Road, Slough, SL1 2JA(Teach9, we, us).By using the Site,you agree to be bound by this privacy& cookie policy (the Privacy & Cookie Policy). This Privacy & Cookie Policy affects your legal rights and obligations so please read it carefully. If you do not agree to be bound by this Privacy & Cookie Policy, do not use the Site. If you have any questions, you can contact us at info@teach9.co.uk.
• We reserve the right to update this Privacy & Cookie Policy from time to time at our discretion. If we do so, the updated version will be effective as soon as it is accessible. You are responsible for regularly reviewing this Privacy & Cookie Policy so that you are aware of any changes to it.
• This Privacy & Cookie Policy applies to all users of the Site, whether a Tutor, Client or Student (as such terms are defined in the Terms of Use).
• Teach9is the data controller of your personal data

Collecting Your Data

• We will collect your personal data such as name, email address and telephone numbereither automatically when you register, complete an application form or as otherwise provided by youto us either directly or through the Site. All personal data that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal data. You must not register under someone else’s name.
• you register at Teach9, please keep your log-in details confidential. You are responsible for all activity under your Teach9account.
• When you use the Site, we automatically collect and store information about your device and your activities. This information could include (a) your computer or other device’s unique ID number; (b) your mobile device’s geographic location; (c) your IP address: (d) technical information about your device such as type of device, web browser or operating system; (e) your preferences and settings such as time zone and language; and (f) how long you used the Site and which services and features you used.
• We also allow advertisers and advertising networks to collect information about your computer or mobile device, activities, and geographic location to enable them to display targeted ads to you.

Use of your personal data

• We may use your personal data to (a) manage your account; (b) prevent potentially prohibited or illegal activities and enforce the terms of use of the Site; (c) customise, measure and improve our services, content and advertising; (d) tell you about our services; (e) better understand our users, diagnose and fix problems; and (f) on an anonymous basis, for research purposes and for our general business purposes.
• We may share your personal data with a Tutor or Client/Student if you agree to provide and receive tutoring services through the Site. Otherwise, we do not share personal data with others, including with other users, except as set out above, and (a) to respond to legal requirements (including under the Data Protection Act 1998 as amended) or protect a third party’s rights, property, or safety; (b) to any service providers, sub-contractors and agents that we may appoint to perform functions on our behalf and in accordance with our instruction, including payment providers and delivery companies; and (c) inconnection with, or during negotiations of, any merger, sale of assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
• This Privacy & Cookie Policy applies to all users of the Site, whether a Tutor, Client or Student (as such terms are defined in the Terms of Use).
• When you registeron the Site, you consent to receive marketing messages from us by email, text and post. You can choose to no longer receive marketing messages from usby contacting us at info@teach9.co.uk or for email marketing, by clicking unsubscribe from a marketing email. We shall therefore retain your personal data in our records for marketing purposes until you notify us that you no longer wish to receive marketing messages from us.
• Some or all of your personal data may be stored or transferred outside of the European Economic Area (the EEA) for any reason, including for example, if our email server is located in a country outside the EEA or if any of our service providers are based outside of the EEA. You are deemed to accept and agree to this by using the Site and submitting information to us. If we do store or transfer your personal data outside the EEA,we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the EEA and under the Data Protection Act 1998as amended.

Cookies

• A cookie is a small text file containing a unique identification number that is transferred (through your browser) from a website to the hard drive of your computer. The cookie identifies your browser but will not let a website know any personal data about you, such as your name and/or address. These files are then used by websites to identify when users revisit that website.
• The Site uses cookies so that we can recognize you when you return and personalize your settings and preferences. Most browsers are initially set up to accept cookies. You can change your browser settings either to notify you when you have received a cookie, or to refuse to accept cookies. Please note that this Site may not operate efficiently if you refuse to accept cookies.
• We also use Google Analytics to monitor how the Site is used. Google Analytics collects information anonymously and generates reports detailing information such as the number of visits to the Site, where visitors generally came from, how long they stayed on the Site, and which pages they visited. Google Analytics places several persistent cookies on your computer’s hard drive. These do not collect any personal data. If you do not agree to this you can disable persistent cookies in your browser. This will prevent Google Analytics from logging your visits.

Security

• We take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your personal data from unauthorized access and disclosure.The technology that we use and the security policies which we have implemented are intended to safeguard your information from unauthorised access and improper use. However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise that your personal dataor other content that you upload to the Site will always remain secure.

Your rights

• You have the right to obtain from us a copy of the personal data that we hold for you, and to require us to correct errors in the personal data that we process for you if it is inaccurate or incomplete. You also have the right at any time to require that we delete your personal data. To exercise these rights, or any other rights you may have under applicable laws, please contact us at info@teach9.co.uk.
• Please note, we reserve the right to charge an administrative fee of £10 if you wish to obtain a copy of the personal data that we hold for you.

General

• If any provision of this Privacy & Cookie Policy is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision shall be construed, as nearly as possible, to reflect the intentions of the parties and all other provisions shall remain in full force and effect.
• This Privacy& Cookie Policy shall be governed by and construed in accordance with the law of England and Wales, and you agree to submit to the exclusive jurisdiction of the English Courts.

Last updated: October-2017